When someone hangs up on you, it’s tempting to just let them go.
After all, they are the one who hung up on their end of the call.
But there are actually some things that you can do when this happens.
We’ll discuss these things in detail below.
What to Do When Someone Hangs Up on You
Luckily there are a few things you can do when someone hangs up on you.
1) Ask if everything is alright
The first thing you should do is to ask if everything is alright.
Be very careful with this.
You don’t want to appear as though you are invading their privacy and asking them things that they’re not comfortable sharing.
But two minutes ago, your caller was happy and talking about something personal, now they’ve hung up on you and won’t answer your question.
This is different than an immediate hangup, where the person has simply hung up without saying anything.
With this response, you’re still trying to determine if everything is alright.
That’s how it should be approached, even though that may not always end in a positive response.
Tell them something along the lines of “I was just checking to make sure everything is alright before we continue with this call.”
Then, if you’re given a positive response, continue with the call.
2) Send a follow-up email or text message
Another great way to deal with a hangup is to send an email or text message.
In most cases, the person who hung up on you will have an email address or phone number they can be reached at.
So sending a follow-up message is something that most people will be able to do.
If the person you are calling is a client, it would definitely be worth sending them an email or text message asking if everything is alright.
However, if the person you are calling is not a client, it’s really up to you whether or not you want to send them an email.
It shouldn’t be expected, but it’s something that is definitely possible.
When you send them an email or text message asking if everything is alright, be very professional.
You don’t want to come across as though you are interrogating them about the call, so be careful with how you phrase things.
Be very polite.
Something along the lines of “I hope everything is okay, I just wanted to check in.” should suffice.
3) Try to reconnect with them
When someone hangs up on you, it’s not the end of the world.
You can make a few different moves when this happens in order to get your point across and continue building that relationship.
If they tell you everything is alright, then keep doing what you’re doing because there isn’t anything wrong.
However, if they tell you that there’s an issue, then ask them to give you a call back so you can talk about it.
4) Move on
If you’re dealing with a rude person, then you may not want to continue calling them.
If they’re going to hang up on you each time you call, then what’s the point?
There are plenty of other people out there who would love to hear from you.
Why waste your time calling someone who is going to be rude and hang up on you?
Should you call someone back when they hang up on you?
Most people would agree that you should not call someone back when they hang up on you.
But should you?
It really depends on the situation and how it occurred.
If it happened because they were in a bad place and needed to get off the phone, then don’t call them back.
But if it was because they were rude, then you should probably call them back.
The worst thing that can happen is the person hung up on you because they were in a bad place and it’s not your fault.
But if the person hung up on you because they are rude, then you should call them back.
If they aren’t going to answer the phone, then leave a polite message asking if everything is alright and to call you back.
If they do end up calling you, then give them the courtesy of answering the phone and talking to them like an adult.
If they continue to be rude, then you should probably hang up on them and move on with your life.
Conclusion
When someone hangs up on you, it can be a frustrating and confusing experience.
But the good news is that there are some things that you can do in order to fix the situation.
Fortunately, most people will be happy with whatever explanation you give them and won’t have a problem continuing their business relationship with you.
However, if they do have a problem and won’t give you the chance to fix it, then just move on.
There’s no sense in calling someone who doesn’t want to talk to you, especially if they are rude.
Hopefully, you found this blog post helpful and informative.
If you did, please share it with your friends on Facebook or Twitter!